ServiceNow Certified Implementation Specialist – IT Service Management — Question 73

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

Answer options

• A. Service Catalog and Request Mgmt - Workshop Preparation Guide
• B. Service Catalog and Request Mgmt - Process Guide
• C. IT Service Management - Typical Challenges and Remediation
• D. ITSM - Business Outcomes and Corresponding KPIs

Correct answer: A, B

Explanation

The correct answers, A and B, are essential resources that provide guidance on preparing for the workshop and understanding the related processes. Option C focuses on challenges and solutions rather than preparation, while option D discusses outcomes and KPIs, which are not directly relevant to the workshop's immediate needs.