ServiceNow Certified Implementation Specialist – IT Service Management — Question 68
When building out a service catalog, categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories? (Choose three.)
Answer options
- A. catalog_admin
- B. itil_admin
- C. catalog_manager
- D. catalog_editor
- E. catalog_builder_editor
Correct answer: A, C, D
Explanation
The roles catalog_admin, catalog_manager, and catalog_editor are specifically designed with permissions to create and maintain categories within a service catalog. The itil_admin role generally focuses on ITIL processes rather than catalog management, and catalog_builder_editor may have limited functionality that does not include category management.