ServiceNow Certified Implementation Specialist – IT Service Management — Question 66

In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state is set on the problem record?

Answer options

• A. Assess
• B. Draft
• C. Root Cause Analysis
• D. Fix in Progress

Correct answer: C

Explanation

Clicking the Re-Analyze button sets the problem record to the 'Root Cause Analysis' state, as this indicates a review of the issue is needed. The other options, such as 'Assess', 'Draft', and 'Fix in Progress', do not accurately reflect the intent of re-evaluating the problem at this stage.