ServiceNow Certified Implementation Specialist – IT Service Management — Question 65

In the ServiceNow native platform, the service catalog can be accessed via the Self-Service > Service Catalog module. Your customer wants to make modifications to this home page, to add, remove and re-arrange the categories.
Users with what roles can make these edits? (Choose two.)

Answer options

• A. catalog_admin
• B. sc_catalog_admin
• C. catalog_editor
• D. sn_catalog_homepage_write
• E. admin

Correct answer: A, E

Explanation

The roles that can modify the service catalog homepage are catalog_admin and admin. The catalog_admin role has permissions specifically for managing the catalog, while the admin role has overarching permissions across the platform. The other roles listed do not have sufficient privileges to make these specific changes.