ServiceNow Certified Implementation Specialist – IT Service Management — Question 6

Which workflow is defined as: Requests approval from a manager of the knowledge base before moving the article to the retired state. The workflow is canceled and the article remains in the published state if any manager rejects the request.

Answer options

• A. Knowledge – Article Retire
• B. Knowledge – Retire Authorize
• C. Knowledge – Approval Retire
• D. Knowledge – Retire-Approval Required
• E. Knowledge – Instant Retire

Correct answer: C

Explanation

The correct answer is C, Knowledge – Approval Retire, as it specifically describes the process of requiring manager approval for retiring an article. The other options either do not mention the approval process or imply different workflows that do not fit the description provided.