ServiceNow Certified Implementation Specialist – IT Service Management — Question 5

When is a change task for Post Implementation Review created for an unauthorized change?

Answer options

• A. When the change request moves to Close
• B. When a change manager accepts the change
• C. When the change request moves to a state of Review
• D. When the change request moves to a state of Assess

Correct answer: C

Explanation

The correct answer is C because a change task for a Post Implementation Review is typically initiated once the change request is in the Review state, indicating that the change has been implemented but requires evaluation. The other options describe different stages of the change management process, none of which specifically trigger the Post Implementation Review for unauthorized changes.