ServiceNow Certified Implementation Specialist – IT Service Management — Question 33
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
Answer options
- A. New incident created from the message
- B. New interaction is created from the message
- C. Email is rejected and auto-reply sent to sender
- D. New case is created from the message
Correct answer: A
Explanation
When an email is received without a watermark or reference number, a new incident is created from the message, which allows for tracking and resolution. The other options, such as creating a new interaction or case, are incorrect because they do not align with the specific function of handling emails lacking the required identifiers.