ServiceNow Certified Implementation Specialist – IT Service Management — Question 32

What tools are available to the assignee to help resolve an Incident? (Choose two.)

Answer options

• A. Knowledge Articles
• B. Workarounds
• C. CI Class Manager
• D. Incident Overview Dashboard
• E. Enterprise CMDB Dashboard

Correct answer: A, B

Explanation

Knowledge Articles provide valuable information and solutions for common issues, assisting the assignee in resolving incidents efficiently. Workarounds offer temporary solutions that can help mitigate the impact of an incident until a permanent fix is applied. The other options, while useful in their own right, do not directly contribute to resolving incidents.