ServiceNow Certified Implementation Specialist – IT Service Management — Question 230

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

Answer options

• A. Processes
• B. Flows
• C. Procedures
• D. Actions
• E. Scripts

Correct answer: B

Explanation

The correct answer is B, Flows, as they manage the workflow and automate the approval and task processes following a Catalog Item request. Options A, C, D, and E do not specifically handle the orchestration of tasks and approvals in the same structured manner as Flows do.