ServiceNow Certified Implementation Specialist – IT Service Management — Question 226

In what part of the Request management lifecycle, does the user fill out the form for the item they are requesting?

Answer options

• A. Submittal
• B. Inquiry
• C. Specification
• D. Check out
• E. Input

Correct answer: C

Explanation

The correct answer is C, Specification, as it is the phase where the details of the request are defined and the user fills out the necessary form. Options A, B, D, and E do not accurately represent the phase where the request form is completed; they refer to other stages of the lifecycle.