ServiceNow Certified Implementation Specialist – IT Service Management — Question 180

You have just released a new Change Model to the testers. Testers report they can see the old change models, but cannot see the new change model on the change landing page.

What could cause this?

Answer options

• A. Testers need itil role to see the change models
• B. New change model needs Active to be set to True
• C. New change models are only visible to Change Managers
• D. Workflow has not been published

Correct answer: B

Explanation

The correct answer is B because a new change model must be marked as Active for it to be visible on the change landing page. If it is not set to True, users will not see it. The other options do not directly address the visibility issue related to the new change model's active status.