ServiceNow Certified Implementation Specialist – IT Service Management — Question 179

What are key relationships between Change and Release Management? (Choose three.)

Answer options

• A. Release management application is required, to use the Change management application
• B. Change includes planning and approvals; Release includes building, testing and execution of changes
• C. A Release can contain one or more Changes
• D. A Change can contain one or more Releases
• E. Change management provides governance, which includes Release management

Correct answer: B, C, E

Explanation

Option B is correct as it accurately describes the distinct roles of Change and Release Management. Option C is also correct because a single Release can indeed incorporate multiple Changes. Option E is correct since Change Management provides the necessary governance that includes Release Management. However, options A and D are incorrect; A suggests an incorrect dependency and D misrepresents the relationship by implying a Change can include Releases.