ServiceNow Certified Implementation Specialist – IT Service Management — Question 15

How do you describe the relationship between a Knowledge article and a Knowledge base category?

Answer options

• A. Articles can only be published to one category
• B. Articles must be published to at least one category
• C. Articles must be approved by the selected category owner
• D. Articles can be published to a category and subcategory

Correct answer: A

Explanation

The correct answer is A because a Knowledge article is limited to being published in a single category, ensuring organized content management. Options B and D are incorrect as they suggest multiple categories, which contradicts the one-category rule. Option C is also wrong as approval is not a requirement linked to the category itself.