ServiceNow Certified Implementation Specialist – IT Service Management — Question 149

Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department.

Which roles would enable you to make these required changes? (Choose two.)

Answer options

• A. catalog_editor
• B. user_criteria_admin
• C. catalog_admin
• D. catalog_manager

Correct answer: B, C

Explanation

The roles 'user_criteria_admin' and 'catalog_admin' are necessary to manage visibility settings and user access controls effectively. The 'catalog_editor' role focuses on editing catalog items, while 'catalog_manager' is more about managing catalog processes, neither of which provides the capability to restrict access based on user groups.