ServiceNow Certified Implementation Specialist – IT Service Management — Question 148

What functionality can be used to define the sequence of activities that should be taken to complete catalog items? (Choose two.)

Answer options

• A. Activity May
• B. Workflow
• C. State Transitions
• D. Flow

Correct answer: B, D

Explanation

The correct answers are Workflow and Flow, as both are designed to manage and sequence activities involved in processing catalog items. Activity May and State Transitions do not specifically address the sequencing of activities in the same way that Workflow and Flow do.