ServiceNow Certified Implementation Specialist – IT Service Management — Question 143

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Answer options

• A. Knowledge Item
• B. Record Producer
• C. Content Item
• D. Order Guide
• E. Catalog Item

Correct answer: C

Explanation

The correct answer is C, Content Item, as it is specifically designed to link to Knowledge Articles. The other options, while they serve various purposes within the ServiceNow platform, do not provide the same functionality for redirecting to a Knowledge Article.