ServiceNow Certified Implementation Specialist – IT Service Management — Question 136

Where should an admin go to view all of the search queries entered by users in the knowledge search?

Answer options

• A. Knowledge queries application
• B. [kb_view] table
• C. [kb_feedback] table
• D. Search logs application

Correct answer: D

Explanation

The correct answer is D, as the Search logs application is specifically designed to capture and display all user search queries. Options A, B, and C do not serve this purpose, as they focus on different aspects of knowledge management rather than tracking search activity.