ServiceNow Certified Implementation Specialist – IT Service Management — Question 121
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?
Answer options
- A. sn_problem_delete
- B. itil_manager
- C. problem_manager
- D. problem_admin
- E. problem_coordinator
Correct answer: D
Explanation
The 'problem_admin' role is necessary for deleting problem records, as it grants the required permissions. The other roles, such as 'sn_problem_delete', 'itil_manager', and 'problem_manager', do not have the authority to perform deletions. Similarly, the 'problem_coordinator' role does not include deletion capabilities.