ServiceNow Certified Implementation Specialist – IT Service Management — Question 120
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
Answer options
- A. sn_business_user
- B. sn_problem_read
- C. sn_service_owner
- D. sn_problem_write
- E. sn_problem_business_user
Correct answer: B
Explanation
The correct answer is B, sn_problem_read, as it grants read access to problem records specifically designed for business users. Options A, C, D, and E do not provide the necessary read permissions for users to access problem records and reports, making them unsuitable for this requirement.