ServiceNow Certified Implementation Specialist – IT Service Management — Question 117

What happens if an agent hovers over the reference icon next to the caller field on an incident record and there is not a sys_popup view defined for the [sys_user] table?

Answer options

• A. The default view of the User form is displayed
• B. An error is displayed
• C. Only dot-walked fields will be displayed
• D. There will be no reference icon if there is no sys_popup defined

Correct answer: A

Explanation

The correct answer is A because if there is no sys_popup view defined, the system defaults to the standard User form display. Options B, C, and D are incorrect as they suggest error messages or the absence of the reference icon, neither of which occurs in this scenario.