ServiceNow Certified Implementation Specialist – IT Service Management — Question 116

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Answer options

• A. VIP Flag dictionary entry
• B. VIP Flash action script
• C. VIP Flag field style
• D. VIP Flag reference decorator

Correct answer: C

Explanation

The correct answer is C, VIP Flag field style, which allows you to visually indicate VIP status directly on the incident form. Options A, B, and D do not provide the necessary functionality to modify the incident form's appearance to show VIP callers effectively.