ServiceNow Certified Implementation Specialist – IT Service Management — Question 102

Which record type would you use for an Ask a Question form that would generate an Incident?

Answer options

• A. Record Producer
• B. Order Guide
• C. Linked Item
• D. Catalog Item
• E. Content Item

Correct answer: A

Explanation

The correct answer is A, Record Producer, as it is specifically designed to generate incidents or other records from user input in a form. The other options, while related to the ServiceNow platform, serve different purposes: Order Guides assist with multiple catalog items, Linked Items reference other records, Catalog Items are individual service offerings, and Content Items are used for informational purposes.