ServiceNow Certified Implementation Specialist – IT Service Management — Question 101

What is an example of a good use case for an Order Guide?

Answer options

• A. Order a set of Dishes
• B. Order a Custom Automobile
• C. Order a Technical Consultation
• D. Order a Couch
• E. Order a case of Laundry Soap

Correct answer: B

Explanation

The correct answer is B, as an Order Guide is ideal for complex items like a Custom Automobile that require specific configurations. The other options represent simpler ordering processes that do not benefit from the structured approach of an Order Guide.