ServiceNow Certified Implementation Specialist – Human Resources — Question 84

Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

Answer options

• A. Yes. Granular delegation will automatically grant the necessary roles
• B. Yes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the role.
• C. Partially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself.
• D. No. Granular delegation does not change a delegate's access to records.

Correct answer: D

Explanation

Granular delegation does not modify the access rights of the delegate, which means that Amy will not automatically gain access to records simply because Alex delegated tasks to her. Therefore, answer D is correct, while the other options incorrectly suggest that roles or group memberships would change for Amy.