ServiceNow Certified Implementation Specialist – Human Resources — Question 83

When an employee contacts HR, they speak in terms of lifecycle events. From an HR perspective, that event gets translated into several HR services that need to be performed. Of the following items, which would be considered a lifecycle event?

Answer options

• A. Direct Deposit Setup
• B. Having a baby
• C. PTO Inquiry
• D. Tuition Reimbursement

Correct answer: B

Explanation

The correct answer is B, 'Having a baby', as it signifies a significant life change that typically prompts HR services such as parental leave and benefits adjustments. The other options, while related to HR services, do not represent a lifecycle event; they are more transactional in nature, focusing on specific requests or setups.