ServiceNow Certified Implementation Specialist – Human Resources — Question 7

In the base ServiceNow instance, how are User Criteria used?

Answer options

• A. To control which users can access the HR Case application
• B. To control what a user sees in the information and suggested reading widgets
• C. To control read and write access to Knowledge bases and articles
• D. To control which users can access the HR Service Portal

Correct answer: C

Explanation

The correct answer is C because User Criteria specifically governs the access permissions for Knowledge bases and articles, determining who can read or write content. Options A, B, and D refer to access control for different applications or widgets, which are not the primary function of User Criteria.