ServiceNow Certified Implementation Specialist – Human Resources — Question 40

What determines if a user can view a Knowledge article?

Answer options

• A. Can/Cannot Read User Criteria
• B. Can/Cannot Contribute User Criteria
• C. HR Criteria
• D. ACL Rules

Correct answer: A

Explanation

The correct answer is A because the 'Can/Cannot Read User Criteria' specifically governs whether a user has permission to view Knowledge articles. The other options, while related to user permissions, do not directly pertain to viewing Knowledge articles; for instance, option B deals with contribution permissions, while C and D refer to broader criteria and access control rules.