ServiceNow Certified Implementation Specialist – Human Resources — Question 26

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

Answer options

• A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
• B. You must create a custom ACL to allow the script includes to work.
• C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
• D. You must change Scope for the script includes to work.

Correct answer: C

Explanation

The correct answer is C because setting the Status to Allowed on the Application Restricted Caller Access list enables necessary access for the Script Includes in the HR application. Option A is incorrect since setting the Status to Denied would prevent access. Option B is not necessary if the correct status is set, and option D is incorrect because changing the scope is not required if access permissions are properly configured.