ServiceNow Certified Implementation Specialist – Human Resources — Question 158

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate.
What else must be done to allow the Link to work?

Answer options

• A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
• B. You must create a custom ACL to allow the link to work.
• C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
• D. You must change Scope for the link to work.

Correct answer: C

Explanation

The correct answer is C because setting the Status to Allowed on the Application Restricted Caller Access list permits access to the link. Options A and B do not provide the necessary permissions, and option D, while potentially relevant, does not address the access restriction which is the core of the issue.