ServiceNow Certified Implementation Specialist – Human Resources — Question 150

What is the difference between a configuration and a customization?

Answer options

• A. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.
• B. There is no difference between Configuration and Customization.
• C. Customization uses the built-in tools in the platform while Configuration involves code changes.
• D. Configuration uses the built-in tools in the platform while Customization involves code changes.

Correct answer: D

Explanation

The correct answer is D because configuration typically involves using the platform's built-in features without altering the core code, while customization implies a deeper modification that may involve coding. Option A incorrectly states that configuration uses complex JavaScript, which is not the case. Option B is incorrect as there is a clear distinction between the two concepts. Option C misrepresents the roles of customization and configuration, as customization can also involve built-in tools.