ServiceNow Certified Implementation Specialist – Human Resources — Question 149

In terms of bulk cases what Status label is given to a User that no longer matches the criteria defined in User Segments?

Answer options

• A. Duplicate
• B. Inactive
• C. Included
• D. Excluded

Correct answer: D

Explanation

The correct answer is 'Excluded' because it indicates that the User does not meet the criteria for inclusion anymore. 'Duplicate' refers to Users that are redundant, 'Inactive' suggests the User is not currently active, and 'Included' implies that the User still meets segment criteria.