ServiceNow Certified Implementation Specialist – Human Resources — Question 13

What kind of records do HR Requests create?

Answer options

• A. HR Incidents
• B. HR Files
• C. HR Problems
• D. HR Cases

Correct answer: D

Explanation

HR Requests generate HR Cases as they are specifically designed to track and manage various employee-related requests and issues. The other options, while related to HR processes, do not accurately represent the records created by HR Requests.