ServiceNow Certified Implementation Specialist – Human Resources — Question 120

The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work m the HR application?

Answer options

• A. Grant them delegated developer role to the global application scope
• B. Advise the customer this work must be completed in Production
• C. Grant them delegated developer role only to the HR Integrations application scope
• D. Submit an exception request to allow them to have the Admin role

Correct answer: C

Explanation

The correct answer is C because granting the delegated developer role only to the HR Integrations application scope ensures that the developers have the necessary access without violating the customer policy against giving them the Admin role. Option A is incorrect as a global scope would provide too much access. Option B is not valid since production updates should be avoided for development work. Option D is also not suitable as it contradicts the policy regarding the Admin role.