ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 48

What are the goals of IT asset management (ITAM)? (Choose four.)

Answer options

• A. Optimize cost
• B. Provide decision support
• C. Improve productivity
• D. Provide financial reporting
• E. Improve operational usage
• F. Track logical relationships

Correct answer: A, B, C, D

Explanation

The correct answers (A, B, C, D) focus on financial and productivity enhancements that are central to IT asset management goals. Improving operational usage (E) and tracking logical relationships (F) are not primary objectives of ITAM, which is more concerned with cost optimization and decision-making support.