ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 37

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

Answer options

• A. The software allocations remain with the hardware asset and need to be reclaimed manually.
• B. The software allocations are automatically returned back into inventory.
• C. The software allocations are removed from the asset, but not returned to inventory.
• D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
• E. The behavior is controlled by the configurable system property glide.ham.retire_sw().

Correct answer: A

Explanation

The correct answer is A because when a hardware asset is retired, the software associated with it does not automatically return to inventory and requires manual reclamation. Option B is incorrect as it suggests automatic return, while C implies removal without any action needed, which is also not the case. Options D and E describe system properties but do not address the fate of software allocations directly.