ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 36

When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

Answer options

• A. No configuration is required: asset tasks automatically activate behind the scenes
• B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
• C. Activate HAM and then re-run the scheduled FSM jobs
• D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

Correct answer: A

Explanation

The correct answer is A because when HAM is activated in an instance with FSM already running, asset tasks are automatically created without needing additional configuration. Options B, C, and D suggest unnecessary steps or adjustments that are not required for the automatic activation of asset tasks.