ServiceNow Certified Implementation Specialist – Field Service Management — Question 7

If geolocation is not enabled, the agent’s starting position for a given day defaults to what?

Answer options

• A. The last task location for each field agent for a given day
• B. The first task location for each field agent for a given day
• C. The agent’s home office location
• D. The geographic coordinates returned from the agent’s mobile device

Correct answer: C

Explanation

The correct answer is C, as when geolocation is not active, the system defaults to the agent’s home office location. Options A and B reference task locations, which only apply when geolocation is enabled. Option D relates to mobile device coordinates, which are irrelevant without geolocation functionality.