ServiceNow Certified Implementation Specialist – Field Service Management — Question 6

What controls the visibility of the ‘Optimize route’ option in the more actions menu in the agent card on dispatcher workspace?

Answer options

• A. UI action
• B. Client script
• C. Business rule
• D. System property

Correct answer: A

Explanation

The ‘Optimize route’ option's visibility is controlled by a UI action, which defines the user interface behavior. Client scripts, business rules, and system properties do not directly control the visibility of UI elements in this context.