ServiceNow Certified Implementation Specialist – Field Service Management — Question 31

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

Answer options

• A. Constraints are overridden and the task is assigned
• B. The task is returned to the pending dispatch state
• C. The task is set to the unassigned state
• D. Constraints are presented to dispatcher for override confirmation

Correct answer: B

Explanation

When a task cannot be auto-assigned due to issues with location or scheduling, it is returned to the pending dispatch state for further handling. This allows the system to reassess the task rather than assigning it under unsuitable conditions. The other options do not reflect the correct procedure for handling such tasks.