ServiceNow Certified Implementation Specialist – Field Service Management — Question 2

Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

Answer options

• A. Outlook calendar
• B. Agent calendar
• C. Team calendar
• D. Google calendar

Correct answer: B

Explanation

The correct answer is B, the Agent calendar, as it specifically tracks the availability of individual agents for task assignment. The other options, such as the Team calendar or Outlook calendar, do not provide the necessary individual availability data required for effective task assignment.