ServiceNow Certified Implementation Specialist – Field Service Management — Question 19

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

Answer options

• A. Configure time sheet notifications for manager override
• B. Create a new time sheet policy for the specified field agents
• C. Configure the time sheet portal widget
• D. Activate the FSM with Time Recording plugin

Correct answer: B

Explanation

The correct answer is B, as creating a new time sheet policy specifically for field agents allows for the customization needed to record more than the standard hours. The other options focus on notifications, widgets, or plugins that do not directly address the policy change required for exceeding the 40-hour limit.