ServiceNow Certified Implementation Specialist – Event Management — Question 68
A support agent resolves an incident associated with an alert. What is the best method to close the alert?
Answer options
- A. Set the evt_mgmt.incident_closes_alert
- B. Set the evt_mgmt.alert_closes_incident
- C. Switch over to the alert form and close the alert manually
- D. Create a business rule on the alert table to match the associated Incident with its respective alert
- E. Create a business rule on the incident table
Correct answer: A
Explanation
The correct answer is A because setting the evt_mgmt.incident_closes_alert automatically links the closure of the incident to the alert, ensuring proper incident management. The other options either involve manual intervention or do not directly achieve the objective of closing the alert in relation to the incident.