ServiceNow Certified Implementation Specialist – Event Management — Question 43

What is the function of the External Communication Channel (ECC) Queue? (Choose three.)

Answer options

• A. It is a connection point between a ServiceNow instance and the MID Server.
• B. It contains probe records to be executed on the customer’s network.
• C. It holds jobs that the MID Server needs to perform.
• D. It is a connection point between a hardware CI on a customer’s network and the MID Server.
• E. It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.

Correct answer: A, B, C

Explanation

The ECC Queue functions as a bridge between ServiceNow and the MID Server, allowing for efficient communication. Options A, B, and C correctly describe the queue's purpose in connecting with the MID Server, storing probe records, and holding jobs for execution. Options D and E are incorrect as they do not accurately reflect the role of the ECC Queue in this context.