ServiceNow Certified Implementation Specialist – Event Management — Question 40

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Answer options

• A. Every event should generate an alert so you have the opportunity to resolve them all.
• B. Only events that necessitate action should generate an alert.
• C. Only the most critical events on every CI in the CMDB should generate an alert.
• D. Every event on every critical CI in the CMDB should generate an alert.

Correct answer: B

Explanation

The correct answer is B because alerts should be reserved for events that require action, reducing noise and allowing teams to focus on significant issues. Option A is incorrect as it would lead to alert fatigue, while C and D are also wrong because they either over-prioritize or do not consider the necessity of action for generating alerts.