ServiceNow Certified Implementation Specialist – Event Management — Question 39

Based on the information shown, which of the following three alerts should be processed first?

Answer options

• A. The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight) 1. Business services – (3.0, 1000000) 2. Severity – (1.0, 100000) 3. CI type – (60.0, 100) 4. Role – (2.0, 10) 5. Secondary – (0) 6. State – (1.0, 0.001)
• B. The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight) 1. Business services – (4.0, 1000000.0) 2. Severity – (4.0, 100000.0) 3. CI type – (60.0, 100.0) 4. Role – (2.0, 10.0) 5. Secondary – (0) 6. State – (1.0, 0.001)
• C. The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight) 1. Business services – (3.0, 1000000.0) 2. Severity – (3.0, 100000.0) 3. CI type – (60.0, 100.0) 4. Role – (2.0, 10.0) 5. Secondary – (0) 6. State – (1.0, 0.001)
• D. They should be processed in the order in which they were received.

Correct answer: B

Explanation

The correct answer is B because it has the highest Alert Priority score of 4406020.001, indicating it requires immediate attention. Options A and C have lower scores of 3106020.001 and 3306020.001 respectively, which means they should be processed after option B. Option D is incorrect as it suggests a processing order that does not consider the priority scores.