ServiceNow Certified Implementation Specialist – Event Management — Question 17

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

Answer options

• A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
• B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
• C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
• D. A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

Correct answer: B, D

Explanation

Option B is correct because it accurately describes the CMDB as a dynamic list that includes both CIs and their relationships. Option D is also correct as it defines a CI as any component that needs management for service delivery. Options A and C are incorrect since they inaccurately limit the scope of the CMDB and CIs.