ServiceNow Certified Implementation Specialist – Event Management — Question 15

For an incoming event with a matching message key, what allows an existing alert to be automatically closed?

Answer options

• A. In the event rule, set the Severity to 0
• B. In the alert rule, set the Severity to 0
• C. In the alert rule, set the Severity to -1
• D. In the event rule, set the Severity to -1

Correct answer: A

Explanation

Setting the Severity to 0 in the event rule indicates that the alert should be closed when a matching event is received. The other options do not achieve this because setting the Severity to -1 or adjusting it in the alert rule does not relate directly to closing alerts based on incoming events.