ServiceNow Certified Implementation Specialist – Event Management — Question 14

Which are recommended best practices for Event Management? (Choose three.)

Answer options

• A. Filter out events on ServiceNow Instance for easier consolidation and aggregation.
• B. Promote all events to alerts during initial implementation until you fully understand which should be ignored.
• C. Filter out events at source rather than in the ServiceNow instance.
• D. Base-line “normal-state” events to filter out background noise.
• E. Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

Correct answer: C, D, E

Explanation

The correct answers C, D, and E focus on efficient event management by filtering at the source, establishing a baseline, and ignoring non-critical events initially. Option A, while it mentions filtering, suggests filtering within ServiceNow, which is less effective. Option B promotes promoting all events to alerts, which can lead to unnecessary noise and confusion in the event management process.