ServiceNow Certified Implementation Specialist – Deployment and Field Service Management — Question 16

A Change Manager wants to gain value from CSDM.
How will the Change Management process benefit from CSDM? (Choose two.)

Answer options

• A. Identify blackout windows for the change
• B. Determine the root cause of the change issue
• C. Understand the impact of the change on services
• D. Route the change dynamically

Correct answer: A, C

Explanation

The correct answers, A and C, highlight how CSDM helps in pinpointing blackout windows and assessing the impact of changes on services, which are crucial for effective Change Management. Options B and D, while relevant to change processes, do not directly relate to the specific benefits provided by CSDM.