ServiceNow Certified Implementation Specialist – Deployment and Field Service Management — Question 15

A customer’s CMDB is aligned to the CSDM Walk stage.
What benefit is provided by the CMDB?

Answer options

• A. Enables impact assessments for incident, problem, and change on Business Services
• B. Improves the implementation velocity of APM Foundation for future business application rationalization
• C. Allows for additional stratification of Technical team’s support structure along the lines of OLAs and commitments

Correct answer: A

Explanation

The correct answer is A, as a CMDB enables organizations to assess the potential impact of incidents, problems, and changes on Business Services, which is crucial for effective IT service management. Options B and C, while beneficial for different purposes, do not directly relate to the core functionality of a CMDB in this context.